Student downloaded test on a device that is no longer working Report this to instructor then, go in to the Post Settings page and change the download end time to the current time + 5 minutes, to give them extra time to download. Didn’t download exam on time and now download window is closed The universal resume code can be found on the proctoring page of the exam. You should always ask a student why they need a resume code, as it usually indicates that they have left Examplify for a period of time. If all that fails, they will need to contact ExamSoft support, or check their device to ensure it is fully updated. If this isn’t possible, they should restart their computer and try again if that fails, the should uninstall Examplify and reinstall. In urgent situations (when a student needs to begin a test), suggest the student use a backup device. This must be done almost immediately, as the continuation code expires within minutes. To find the continuation code, go to the proctoring page of the exam, enter the student’s code into the text box under “Continuation Code” and then click “Submit.” Give the student the continuation code. This occurs when a student has begun a test but for some reason has been inactive for a certain amount of time, or some other error message occurs.
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